Quick Answers to
Common Questions
Have Questions on your Mind?
Quick answers to help you make confident decisions. Support is always within reach.
AI Fit Finder is an AI-powered size recommendation and size guide solution for Shopify stores. It helps shoppers find the best-fit size by analyzing customer inputs such as height, weight, and body measurements and matching them with your product-specific sizing data.
You can book a demo in two ways:
- Contact our support team via email or WhatsApp for assistance
- Book a demo directly using our scheduling link:
https://calendly.com/cartcoders-support/ai-fit-finder
During the demo, our team will walk you through the app features, configuration options, and best practices tailored to your store.
Please check the following:
- Ensure the widget is activated for the product
- Confirm the app block is added in the Shopify theme editor
- Verify that the product belongs to an assigned category
If the issue persists, our support team can assist with theme verification.
After installing the app:
- Assign products to categories inside the app
- Activate the widget
- Add the app block to your theme via Shopify Theme Editor
Our team can assist with setup if required
Yes, AI Fit Finder supports multiple languages. You can enable and configure languages such as Arabic and other RTL or LTR languages based on your store’s needs.
Yes. You can configure the app to use centimeters and kilograms instead of inches and pounds. This is commonly used for regions such as Germany, Brazil, and other EU countries.
The required product size (variant) is missing.Go to the App Menu > Widget Customization page, then select your preferred unit settings based on your needs.
Yes. Customers can input height and weight, and the AI will recommend the most suitable size based on your configured size charts.
Measurement data is used only to generate recommendations. If required, aggregated insights may be reviewed in the dashboard. Individual customer data handling follows Shopify’s data privacy policies.
This usually occurs when:
- The required product size (variant) is missing.
- Measurements fall outside defined ranges
- The product is not fully configured
Our support team can help optimize your size data to reduce this scenario.
Yes. You can share your brand-specific size charts with our team, and we can configure them within the app to match your products accurately.
Yes. Custom categories such as dresses, lingerie, blazers, boys, girls, unisex apparel, and more are already available.
Yes. Custom inseam lengths (for example, 25–28) and sizes such as 5XL, size 29, or region-specific sizing can be configured.
Can’t find your region’s sizing? No worries—reach out to our team will take care of it for you.
This happens when both widgets are enabled. We can consolidate them into a single pop-up for a cleaner customer experience.
What’s My Size?
Helps shoppers find their perfect fit by asking a few quick questions and providing personalized size recommendations.
Size Guide
Displays your store’s size chart to help customers understand measurements and choose the right size confidently.
Yes. Popup size, layout, branding, and styling can be customized. Some advanced UI changes may require a higher plan or custom support. If you still need anything different, our team can help you.
Yes. Branding can be removed based on the specific subscribed plan. Please contact support to confirm eligibility.
Bulk assignment and management options are available. If you face limitations, our support team can assist with workarounds or custom setups.
Yes. Multiple size charts can be configured within the same category for different fits, brands, or styles.
Yes. Pricing is based on the number of active apparel products using the app, not your entire Shopify inventory.
Yes. AI Fit Finder works independently of sales data and can be used on new or pre-launch stores.
Yes. You can configure and test the app on a development theme before enabling it on the live theme. Please contact us if you need any specific help.
Yes. Our team provides hands-on support for setup, configuration, and custom requirements.
Yes. Depending on your plan, you can view insights such as widget usage and engagement metrics.
Yes. If standard plans do not fit your requirements, we can discuss a customized plan.
Refund eligibility depends on the plan and usage. Maximum 30 days. Please contact support to review your case.
Yes. AI Fit Finder offers affiliate and partnership opportunities. Please contact us for details.